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Remote Partner Account Manager (Level 3)

As a Partner Account Manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships. Partner Account Manager primary responsibility is ensuring client satisfaction after they have on-boarded Partner accounts. PAMs handle multiple partner accounts at once supporting Reseller and Referral accounts.

Primary Duties

  • Serving as a communication hub between existing clients and CorpNet
  • Maintaining a positive relationship with existing clients
  • Offering new services or products to existing Partners’ clients as relevant and necessary
  • Managing and solving any customer complaints or issues
  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Act as the point of contact and handle customers’ individual needs
  • Generate new business using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Supervise account representatives to ensure sales increase
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth

Requirements and Skills

  • Proven work experience as a Sales account manager or Sales account executive
  • Hands on experience in sales and an ability to deliver excellent customer experience
  • Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • Build the Customer Service effort at CorpNet.  Outbound, Inbound, coordinating with other teams
  • Responsible for leading and coaching our Customer Service Representatives to provide all non-selling services for our Sellers
  • Routinely monitor CorpNet ERP/CRM reports
  • Create formalized feedback and provide to CSRs to improve performance Day-to Day Management
  • Resolve routine problems and act as first point of escalation for SDRs.
  • Elevate issues or questions to Sales Support Leader, as necessary
  • Ensure CSRs are executing the job based on approved department and company policy and procedures
  • Monitor KPIs daily and hold reps accountable to metrics. Identify patterns that need to be addressed and communicate concerns to Sales Support Leader
  • Make recommendations to Supervisor regarding plans for improvement (PIPs)
  • Provide input to supervisor for CSR quarterly performance reviews Lead all or portions of CSR team huddles, meetings, and training sessions
  • Ensure reporting and process improvement. Identify ways to streamline workflow, improve process or procedures, and present plans to supervisor for input and approval
  • Create reports and analyze performance data and make recommendations to management to help guide the strategic direction of the team Basic Qualifications Puts all of the Core Values into action on a daily basis
  • Prove track record of performance including Quote creation and timely placement of orders
  • Ability to communicate convincingly and concisely with both peers and leaders
  • Strong sense of urgency – we move fast around here!

Extremely organized. Able to juggle various tasks with poise and make sure our content has the appropriate level of polish.

Required Knowledge

  • Previous Team Lead Experience – Knowledge of principles and procedures for personnel recruitment, selection, training, and compensation.
  • Knowledge of CRM and other data management systems
  • Process Improvement – Develop methods to improve communication and productivity within the Lead Generation Team and with other teams. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Required Skills

  • Excellent interpersonal skills
  • Effective verbal and written communication skills
  • Polite demeanor
  • Charisma and rapport-building abilities
  • Sense of humor
  • Negotiation skills
  • Time management skills
  • Self-management skills
  • Analytical skills
  • Creativity
  • Organization skills
  • Flexibility
  • Attention to detail
  • Excellent interpersonal skills
  • Effective verbal and written communication skills
  • Polite demeanor
  • Charisma and rapport-building abilities
  • Sense of humor
  • Negotiation skills
  • Time management skills
  • Self-management skills
  • Analytical skills
  • Creativity
  • Organization skills
  • Flexibility
  • Attention to detail
  • Persuasion
  • Service Orientation
  • Social Perceptiveness

Education and Experience

  • Previous Team Lead experience
  • Experience with building a structure for Customer Service
  • Good high-speed internet and quiet place to work as well as your own computer and headset.
  • High school diploma or GED certificate accepted
  • Min 2-3 years of telemarketing or sales experience
  • Basic computer proficiency
  • Communication skills (bilingualism a plus)
  • High energy, takes initiative, motivated, go-getter, likes people
  • Min 2 -3 years of customer service/lead generation/SDR/BDR experience
  • Organized
  • Excellent business phone calls knowledge and skills, inside sales, fundamental contract management skills, and organizational skills. Strong communication skills both written and verbal.
  • Humble attitude to great communication abilities aimed at providing exceptional customer service along with interacting with other organization members.
  • Results minded with the capacity to handle multiple tasks at the same time.
  • Highly-developed skills in planning, prioritization, and organization; the willingness to operate individually or with no monitoring.
  • In-depth computer skills, able to perform work using multi-screen with several tasks in the company environment.
  • Ability to stay calm and sensible in cases of pressure or conflict.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Our Benefit Packages

A Hybrid Work Model

We offer remote, nationwide employment.

Great Perks & Benefits

  • Unlimited paid time off
  • Paid holidays
  • Company paid health, dental, and vision coverage for employees and dependents
  • Disability and life insurance benefits
  • 401K
  • Parental leave
  • Military leave
  • Work from home stipends
  • Wellness stipends
  • And more!
Nellie and Phil Akalp

Our Company

Founded in 2009, CorpNet is a family-owned, California business run by serial entrepreneurs Philip and Nellie Akalp. This dynamic team has helped over half a million entrepreneurs start and maintain their businesses.

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Visit our press center to learn more about our industry work. Nellie Akalp is internationally recognized as one of the most prominent experts on small business legal matters and is an advocate for entrepreneurs.

CorpNet Team

CorpNet Careers

Discover a second family who cares about you and invests in your future and your happiness. Our goal is to offer you a work environment where you can be yourself, where you fit, and where you can thrive!

100% satisfaction guaranteed or we will refund 100% of our service fees with no questions asked!