Your Guide to Placing and
Tracking Orders with CorpNet
This page is your one-stop resource for submitting Payroll Tax Registration and Account Closure orders through CorpNet, understanding what happens after you submit, and getting quick answers to common questions.
Custom Order Forms
Use the forms below to submit new orders to CorpNet. Both forms route directly to our processing team.
Payroll Tax Registration
Submit a new state payroll tax account registration.
Payroll Tax Account Closure
Request a closure of an existing state payroll tax account.
Need help placing your order? Give us a call at (805) 504-1187.
Order Process, Step by Step
Here’s what to expect after an order is submitted
Order Submitted
Your order is sent to the CorpNet team for processing.
Initial Review
We review the information provided and check for anything outstanding we’ll need to move forward.
Request for Information (RFI), If Needed
If we need more details, we’ll create an RFI and email you to indicate that additional information is required.
To complete an RFI: Log in to the CorpNet portal at login.corpnet.com → go to the Tasks page → find the outstanding item → click Review and submit the requested information. The order stays on hold until this is completed, and we’ll continue emailing reminders while the RFI is outstanding.
State Filing Submitted
Once we have everything we need, we submit the registration to the state agency.
Account Data Retrieval
Timelines vary by agency. Some states return account numbers instantly or within a few days; others mail or email the account details directly to the customer, in which case Paychex will need to follow up with the customer to obtain it.
For a full breakdown of timelines and delivery methods by state: corpnet.com/payroll-tax-registration-timelines
Order Phase & Statuses
A quick reference for what each status on your order means.
Phase Status Name Purpose Order Received Payment Processed And order and payment were received Order Received Third Party Received And order was received via a third party, most likely via API Reviewing Information Ready for Editing An order has moved to our editing team and is under review Reviewing Information RFI Needs Review A Request for Information (RFI) was completed by the customer, and it's ready for review by our team Processing Ready for Processing All the information needed to continue the order has been confirmed and our team is now processing the application On Hold Data Needed RFI A specific data point in necessary to move forward, customer will need to login to the CorpNet portal to complete the required task On Hold Data Needed - Non RFI A specific data point in necessary to move forward, customer will need to respond via email to CorpNet agent for data collection On Hold Document Needed RFI A specific document is necessary to move forward, customer will need to login to the CorpNet portal to provide the required document On Hold Client Verification Needed The state agency sent an email verification to the customer, and we need that email to be forwards to us. This is typically time-sensative and our agents will reach out via email On Hold Conflicting Account The credientals provided (ie: SSN, Email, etc depending on the state) already exist at the state agency and we need some additiona information to proceed On Hold Signature Needed RFI A signature is needed on a document to move forward, customer will need to login to the CorpNet portal to provide sign the required document On Hold Delayed Filing The filing can not be completed until a future time based on the information provided (ie: payroll amount won't hit over $1,500 beofre the next fiscal quarter) On Hold Requested by Client Customer has specifically requested the order be put on hold On Hold Pending Formation This order can not be complete until the business is formed, or foreign qualified in a specific state Submitted to Agency State - Awaiting Approval the filing was submitted to the necessary state agency and we are waiting on the state to process the filing Complete Complete Info Received The registration was submitted and processed by the state, and all the necessary information was obtained and provided in the CorpNet portal, or via API Complete Partial Info Received The registration was submitted and processed by the state, and some of the necessary information was obtained and provided in the CorpNet portal, or via API Complete No Info Received The registration was submitted and processed by the state, but none of the necessary information was obtained and provided in the CorpNet portal, or via API Retired Client Unresponsive After the order remained on hold for more than 90 days with no response from the customer, it's retired and no longer considered an open order by CorpNet Cancelled Requested by Client A customer has requested to cancel their order Cancelled Requested by API Partner A partner has requested to cancel their order via API Cancelled Duplicate Order A duplicate order was placed, so this order has been canceled
Training Resources
A quick reference for what each status on your order means.
Portal Walkthrough Video
A short video tour of the CorpNet portal — placing orders, checking status, and completing tasks.
Watch Video →
Step-by-Step Scribe Guides
Click-through guides for common actions: ordering, submitting an RFI, and checking status.
View Guides →
Help Center Articles
Written articles covering portal navigation, account settings, and order management basics.
Browse Articles →
Frequently Asked Questions
How Do I Add An Authorized User To The CorpNet Portal?
Don’t add authorized users yourself — reach out to your CorpNet contact and we’ll set it up on our end. This lets us scope access correctly, especially if the user should only see specific entities they manage rather than the full account.
Where Can I Check the Status Of An Order?
Log in to the CorpNet portal at login.corpnet.com and view your Orders list. Each order shows its current phase and status — see the Order Phases & Statuses table above for what each one means.
What Is An RFI And Why Did I Get One?
An RFI (Request for Information) means CorpNet needs additional details or documents before we can continue processing an order. You’ll get an email notification, and you can complete it under the Tasks tab in the portal. The order stays on hold until it’s resolved.
What Happens If An RFI Isn't Completed?
The order remains on hold, and we’ll send periodic email reminders. If an order sits on hold for more than 90 days with no response, it’s retired and no longer treated as an open order.
How Long Does Payroll Tax Registration Take?
It depends on the state and agency. Some approve and return account numbers within days; others take longer or mail information directly to the customer. See the full timeline breakdown at corpnet.com/payroll-tax-registration-timelines.
Can An Order Be Cancelled After It's Submitted?
Yes. Contact your CorpNet representative to request a cancellation, and we’ll update the order status accordingly.
I Submitted An Order With An Error - Can It Be Corrected?
Contact your CorpNet representative as soon as possible with the correct information. If the order hasn’t yet been filed with the state, we can typically update it directly; if it’s already been submitted, we’ll advise on next steps.
Have Questions?
Contact us now at (805) 504-1187 or email us at [email protected]